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Q. How much does
your service cost?
A. We base our fees on a
percentage of monthly receipts from insurance claims and patient
payments. The percentage can vary depending on your practice, size,
volume and services needed.
Q. Will the
checks still come to my office?
A. All checks will come to
your office. Your staff will simply deposit the checks and fax the
Explanation of Benefits (EOB's) to our office so that we may post
the payments. Any patients that are billed from our office will send
the payments to you directly. Your staff will simply fax us a copy
of the check so that it may be posted for proper credit to the
patient account.
Q. Who does
the patient call if they have a billing question?
A. All patient statements
have our toll-free number on the statement asking them to call us
for any questions relating to their accounts. If you prefer to route
the calls through your office, this can be arranged as well. |
Q. Can
CRT help me with my aging claims?
A. Yes, we can assist you
with collecting on your aged accounts receivables. We will evaluate
each account
separately, follow up with the insurance company to get a good
picture of what is taking place with that claim, then discuss with
you our plan of action. It may be to make corrections, and resubmit,
provide requested information, send a demand letter or appeal a
decision, file a complaint with the proper agency, or other course
of action.
Q. Why should I
outsource my billing to CRT?
A.
CRT can reduce your overhead by eliminating the expenses
you pay for billing, employee payroll, benefits, computer equipment,
maintenance, expensive upgrades, and training.
We understand the value of
your time and are extremely motivated to make sure that you receive
the highest reimbursement for your services.
We at
CRT consider ourselves to be an
extension of your office, one of the staff. We want to work with you
to achieve the highest level of service for your patients while
maximizing your reimbursement. |
